Compulsory Health pass

Health pass (pass sanitaire) and holidays on our campsites: questions and answers

Following recent government announcements, the HEALTH PASS will be mandatory at our campsite from Wednesday 21 July 2021.

To ensure that all campers can take full advantage of the campsite facilities and services (pool, restaurant, entertainment, performance venue, etc.), all visitors over the age of 18 will need to show their health pass on arrival. After this, you can take full advantage of all services on offer for the duration of your stay without having to show it again.

Just like you, we are adapting to these difficult circumstances so that we can ensure that your holiday on our campsite will be as safe and relaxing as possible.

 

What is the health pass?

The health pass (known as pass sanitaire in French) means that you need to present one of the following, either in digital format (via the TousAntiCovid app) or paper format:

  • Evidence of a negative rapid antigen or PCR test dated within the last 72 hours
  • Evidence of a positive rapid antigen or PCR test dated over 2 weeks ago and less than 6 months ago (certificate of recovery)
  • Valid vaccination record* (the second dose must be dated more than 7 days ago)

*the vaccination record is considered valid if it mentions 2 doses or 1 dose if the affected person contracted COVID less than 6 months ago. Evidence of a positive test (or other proof of contamination) will be requested in this case.

Who is required to show the health pass?

Everyone over the age of 18 staying at our campsite is required to provide one of these items of evidence.

Is the health pass mandatory for under-18s?

No, up until 31 August, the health pass is only required for people over the age of 18 (subject to any updates to the rules regarding the health pass).

When do I need to show my health pass?

The health pass will be checked by our staff when you arrive on site and before your keys are handed over. Please ensure that you have your documents ready for checking before you arrive.

How is my health pass checked?

In accordance with GDPR rules, the health pass will be checked visually by our staff. We will not ask you for a copy.

What format is acceptable for my health pass?

You can show us your evidence on paper, on a PDF document or via the “TousAntiCovid” mobile app.

How can I show my pass if I arrive outside of the normal check-in times?

For late arrivals, our security guard will provide you with the information you need to set up and the pass will be verified the following day during check-in.

I own a property on site, when do I need to show my health pass? Is it valid for the whole season?

You can send us your health pass by email. It will be linked to your stay and therefore valid for the whole season.

I have only had one dose of the vaccine, will I be allowed to enter?

Your pass is not considered valid if you have only had one dose of the vaccine, except if you have contracted COVID less than 6 months ago. You will need to present a negative PCR or rapid antigen test dated less than 72 hours ago to be able to enter the campsite facilities.

Do I need to show my health pass more than once?

No, your health pass will be checked just once on arrival to cover the duration of your stay. As soon as your health pass has been validated, you will receive your wristband and will have access all the facilities on site.

Can I leave the campsite during my stay?

Yes, you may leave and return to the campsite without any problems.

Do I need to show my health pass again when I return from an outing?

No, this won't be necessary. The pass shown on arrival is valid for the duration of your stay, regardless of your movements in and out of the campsite. 

Do we need to wear a mask on the campsite?

As a precautionary measure, masks are still required to be worn in all covered areas by visitors and staff. We would also advise you to wear them for gatherings, even those taking place outdoors.

Can I take part in all of the on-site activities and make use of all facilities once I’m on site without having to show my health pass again?

Yes, you only need to show your health pass once when you arrive and it’s valid for the duration of your stay. You will be able to access our performance venue, water park, restaurants and entertainment facilities.

Will access to the facilities be restricted?

Currently, the only restriction is that you will not be allowed onto the campsite if you do not show your health pass on arrival. Once you have shown your pass, there are no restrictions on the campsite. (Subject to any updates to the rules).

Does the health pass have any effect on the activities provided by the campsite?

The health pass will not affect the activities provided on site. You can view the schedule on the Resasol app that can be downloaded from google play or apple store.

I would like to cancel my booking, can I get a refund?

Because the campsite is honouring your booking, the general terms and conditions applicable to customer cancellations will apply if you cancel: view them here..

Is there anywhere nearby where we can take a test?

As is the case throughout France, you can make an appointment for a test in pharmacies and laboratories located close to our campsites. Test and vaccination centres will also be organised by neighbouring communes throughout the summer months. (Soustons, Vieux-Boucau, Messanges, Hossegor, etc.)

What happens if my health pass is not valid once I’m on site?

According to current rules, your health pass must be valid before you can access the campsite. If your vaccination record is not complete, a rapid antigen or PCR test from less than 72 hours ago will be requested.

Who is authorised to check the health pass? What data can be accessed by the person checking the pass? Is this data retained?

The government has indicated that public access establishments (ERP in French) and their representatives (all Resasol staff) are authorised to check the health pass. Law enforcement agencies and medical professionals are also authorised.

You may be required to show an identity document to ensure that your data matches the data shown on the health pass.

Data will not be retained after the check has been carried out.

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